At FFSdigital, we strive to deliver reliable and professionally executed digital services and automation solutions tailored to each client’s business infrastructure. However, we understand that situations may arise in which a refund request becomes necessary. To ensure clarity and fairness, below is our full Refund & Returns Policy. Please read it carefully before using our digital services.

We provide refunds only when the delivered digital service does not meet the agreed scope of work, was not completed within the established timeframe, or cannot be delivered due to technical or operational limitations. All refund requests are reviewed individually based on evidence, communication history, and the actual status of the completed work.

Possible reasons for refund include:
• the project was not completed in accordance with the approved technical requirements or scope;
• a significant portion of functionality, integrations, or automation was not delivered and cannot be delivered in the future;
• the final result does not match the previously approved technical specification, workflow structure, audit outline, or expected metrics documented during project agreement;
• the project was not delivered within the agreed timeframe, and no deadline extension or additional work agreement was approved by the client;
• the service cannot be fully delivered due to technical limitations (e.g., unsupported integrations, unavailable API connections, missing system permissions, lack of data, etc.) and no viable alternative exists;
• the client did not receive access to the delivered service results (files, CRM structure, automation modules, analytics dashboards, etc.) and the issue cannot be resolved within a reasonable time frame;
• an incorrect product or setup was delivered due to internal processing error (such as wrong system configuration, wrong files, or mismatched business structure).

A refund does not apply if: the client changed their mind after work has started or after delivery; the client requests features or functions not included in the original scope but declines additional billing for expanded work; the client failed to provide required materials, access credentials, or information necessary to complete the service, resulting in delay or incomplete implementation; the final deliverables were provided, but the client chose not to use them for personal or strategic reasons; the automation or digital framework functions correctly, but does not produce commercial results that were never explicitly guaranteed.

To request a refund, the client must provide a detailed explanation of the issue, include the date and type of service purchased, attach supporting evidence (screenshots, documentation, communication records, examples of inconsistency), and grant temporary access for technical review. Refund requests are evaluated within 7–14 business days. If the issue is confirmed, the refund may be partial or full depending on the percentage of work completed.

If a refund is approved, funds will be returned using the same method of payment. If a refund request is declined, we will provide a clear explanation and offer resolution options — including revisions, technical adjustments, additional support, alternative implementation frameworks, or upgraded feature sets.

By using our digital services and automation solutions, you confirm that you have read, understood, and agree to the terms outlined in this Refund & Returns Policy.